Frequently Asked Questions

Our clients allow us to elaborate this section that we share with you.

How do I request a User Account to access online queries and make payments?

Click here to create your User Account.

What are MONTECON's opening hours?

Telephone lines:
0800 0404 and CHAT ON-LINE

Monday to Friday: 9 am to 6 pm.
Saturday: 9 a.m. to 1 p.m.

CHATBOT- (+598) 9189 0404
24-hour automated customer service

Maritime and Inland Waterway Operation:
24 hours, 7 days a week

Cash Register

Online payments through our website

Terminal (Export and Import):

Monday to Saturday: 7 am to 10:30 pm.
Sunday: Consult special cases


Monday to Friday: 8:30 to 12:30 hs. - 13:30 to 17:30 hs.
Delivery of goods until 5:00 p.m.
Saturday: Consult special cases.

TCM authorization
From Monday to Saturday until noon.
For costs consult our Public Tariff at

Where can I check the import and export terminal dues ?
  • If you have a User Account, queries may be sent through our web
  • If you do not have a User Account, you may contact our CHATBOT (091890404) through option 1.1.1 (Imports) and option 2.1.2 (Exports)

Please do not hesitate to contact Customer Support if you have any questions.

  • Export and import cost simulator.

Export cost simulator

Import cost simulator

What are Montecon's planned start of operations/stacking openings/stacking closures/cut off (late entry)?

Consult our travel calendar here.

How can the withdrawal date of an Import be brought forward?

Sequenced containers can pay for the day's pickup for the day and without handling charges.

We have a new system of self-management of reschedules for units that do not have extra costs.

This can happen because it is within the free days of storage or because of date advance (as long as it is not from day for day, except IMOs or reefers).

Which are the DNA (Customs National Authority) stock codes numbers of MONTECON?
Where can I download the MONTECON APP?

Our app is available on Google Play.