Frequently Asked Questions

Our clients allow us to elaborate this section that we share with you.

How do I request a User Account to access online queries and make payments?

Click here to create your User Account.

What are the office hours of the Cash Register?

Payments are only made through MONTECON ONLINE 24/7

What are the office hours of Customer Support?

Monday to Friday from 09:00 to 19:00 hrs. and Saturdays from 09:00 to 13:00 hrs.

What are the service hours to request a special gate allowance (TCM) authorization?

Mondays through Saturdays until 12:00 a.m.

For tariffs please see

Where can I see terminal import and export expenses?
  • If you have a User Account, queries may be sent through our web
  • If you do not have a User Account, you may contact our CHATBOT (091890404) through option 1.1.1 (Imports) and option 2.1.2 (Exports)

Please do not hesitate to contact Customer Support if you have any questions.

What steps should I follow to have containers released from TCM due to cancelled exports?
  • Approval of the Owner.
  • Payment of all costs accrued up to the indicated release date. Such costs are informed by Customer Support
When does the stacking window open?

By clicking here you may access our Schedule where you will find ship arrivals, stacking opening and stacking closing times.

After the stacking closes, how many hours do I have to access in late arrival?

You may access in late arrival once you’ve made your payment in Montecon online 24/t, and late access time limit is the ship’s cut off.

How can I bring forward the release date of an import?

You must send an e-mail to Customer Support, and indicate date of release and customs broker. Customs broker identification is needed to create the OT for the full container delivery. 
Hence the release date cannot be brought forward to the same day of such request.

What do I need for a reshipment on merchant’s account?

We need the following:

  • Authorization of the agency for reshipment
  • Reshipment approval of the Owner
  • Settlement of storage fees until loading date
  • Pay Terminal import costs up to the loading date
  • Reshipment Customs simplified message
Which are the DNA (Customs National Authority) stock codes numbers of MONTECON?
Where can I download the MONTECON APP?

MONTECON’s App can be downloaded from the following stores: